Frequently Asked Questions

The process for becoming a Dental Partner is quick and easy - simply complete our PRO Account Form and a RiseWell representative will review your application in 24-48 hours. Once approved, you will have access to our special pricing and be able to place your order in a few clicks.

We offer special pricing for our Dental Partners. Once you’re approved, you will be able to buy our product at a lower price than on our direct-to-consumer website.

RiseWell ships wholesale orders only within the US at the moment. Our wholesale orders are shipped with UPS (3-7 days shipping times). All orders are subject to shipping charges.

RiseWell products were developed by our Scientific Council comprised of some of the leading dentists and doctors in the US. They are committed to helping us on our mission to bring consumers the best, most effective and most scientifically backed products possible and to remain on the leading edge of oral care products.

Our products contain the best ingredients, including our special ingredient, Hydroxyapatite, that strengthens, protects and whitens teeth naturally. Not only are RiseWell products clean and safe, they are also incredibly effective. We promise your patients and customers will love them as much as we do!

All refund and exchange requests are carefully reviewed by RiseWell. For more information, please contact us at pro@risewellpro.com

Hydroxyapatite is a natural mineral that makes up almost 97% of your tooth enamel and 60% of your bones. You have pounds of this stuff in your body and it’s floating around in your mouth as you read this. A revolution in oral care, HA has become standard in Japan (they get all the good stuff first!), and is increasingly being used in Europe due to its safety and effectiveness. There is research that shows it is as good or better at remineralizing your teeth than fluoride. Don’t believe us? Check out the studies on our ingredients page!

Most natural toothpastes don’t include any ingredients that remineralize your enamel the way that fluoride does in traditional toothpaste. We use all natural hydroxyapatite which has been shown in studies to remineralize your enamel as well as, or even better than, fluoride!

Yes, we are currently sold in over 500 dental offices. In fact we have built a Scientific Council comprised of some of the leading dentists and doctors in the United States. They are here to help us make sure we have the best and most scientifically-backed products possible, and remain on the leading edge of dental products.

RiseWell makes products that everyone can feel comfortable using. Our products are safe for braces, invisalign, veneers, fillings, crowns and implants.

Yes! Overall health starts in the mouth, and our products are packed with ingredients that promote healthy teeth, sooth gums, reduce inflammation, and control bad bacteria.

Yes. hydroxyapatite has natural whitening properties. Our natural toothpaste whitens without the use of harsh peroxides that strip enamel and cause sensitivity!

RiseWell ingredients are naturally effective, 100% safe to swallow, SLS free, paraben free, and propylene glycol free.

Yes, all of our natural oral care products are made to be gluten-free, vegan and neither we, nor our suppliers test on animals.

No. All RiseWell products are made without parabens.

Our manufacturing facility contains products with shea nut butter, macadamia nut, sunflower, and coconut oil. However, we have an allergy segregation protocol that isolates known allergens and prevents cross contamination. Our products are NOT made in the same facility as products containing peanut or peanut bi-products, eggs, dairy or flax. We are also 100% vegan and gluten free. Have a specific allergy you have a question about? Email us at pro@risewellpro.com.

Yes, RiseWell products are gluten free and vegan.

Yes, RiseWell is a cruelty-free company. We never test on animals.

All of our manufacturing facilities are in the United States, except for our teflon free floss, which is made in Italy.

One 4 oz. tube should last the average user two to three months if used twice daily.

RiseWell’s products have a 2 year shelf life.

Our Natural Kids Toothpaste is flavored with Vanilla Planifolia Fruit which gives the toothpaste a slight tan color and also its yummy cake batter flavor.

Our Balancing Mouthwash may sometimes have a slight yellow tint because of the all natural ingredients and the lack of artificial dyes.

We only ship wholesale orders within the US at the moment.

All orders are subject to shipping charge. We don’t offer free shipping on wholesale orders. The shipping cost of your order depends on product quantity and where the order is being shipped to. You will be able to know your shipping cost before placing the order.

We have a fulfillment window of three to five business days*. Your package will arrive 1-7 days after shipping.

*Customized orders have a turnaround time of 4-6 weeks (production + delivery).

You will be sent a confirmation email when your package is on the way. It will contain a tracking number to track your package. Please note, it can take 24-48 hours for your tracking number to enter the system before you can see its progress. But rest assured, it is on its way!

Although, we do our very best to pack your order carefully to avoid incidents during transit, damages can happen, unfortunately. If your order arrived damaged, please email us at pro@risewellpro.com and we will assist you with the next steps.

Yes. RiseWell products meet all FDA requirements and are manufactured in facilities that meet the FDA’s Current Good Manufacturing Practices (CGMPs).

Yes, RiseWell products and packaging are BPA-free.

Yes, all RiseWell oral care products are perfectly safe for children. In fact, there are no age restrictions to use our products. And you don't even have to worry if they swallow some of the natural toothpaste, unlike fluoride toothpastes. We think our products are perfect for a growing family. We even make a toothpaste safe for kids that tastes like cake batter!

here are no added poisons in our products, so you won’t find a warning label on our No Fluoride Added toothpastes like you would on traditional toothpastes.

While we do have a regular Non-fluoride toothpaste, we also have an kid’s toothpaste that is safe for adults to use as well. The best part is that it tastes just like cake batter!

Yes, our products are absolutely safe for pregnancy and for people of all ages!

AutoShip is the most convenient way for you to get the items you want delivered to you on a regular schedule. We automatically send you the items you select based upon your chosen frequency (e.g., every month, 2 months, 3 months). The service is easy to use and customizable. Just tell us how often you want your items, and we'll take it from there. The AutoShip Program is subject to the The AutoShip Terms and Conditions.

When you enroll in the AutoShip Program, you have control over your AutoShip orders. We send a reminder email and SMS to you before each order is placed. This email and SMS will specify your order’s placement date. You can change your order frequency, next order date, or quantity of items in your order by visiting the “AutoShip” section in your RiseWell PRO account or by replying to the SMS. Changes to an order can be made any time up to at least 72 hours prior to an order’s placement date and, subject to the foregoing, you can cancel your AutoShip at any time.

To create an AutoShip, select the “AutoShip” button instead of “One Time Purchase” button when adding RiseWell to your cart. AutoShhip will renew every month by default with the ability to customize frequency of shipments. You may pause, cancel, or change the frequency of your autoship at any time by logging into your account here.

Yes, you can modify the frequency with which your AutoShip renews by logging into your account and clicking “EDIT” next to the line “Delivered every 1 Month.”

No, you can select “One Time Purchse” when adding RiseWell to your cart.

Step 1: Log into your account, and go to "Manage my AutoShip"
Step 2: Pause the current product.
Step 3: Click "Add product"
Step 4: Select your new products, desired quantity, shipping frequency, shipping address and when you'd like the next order to occur. Complete the process by clicking "Add product".

Go to risewellpro.com/account. Select “Create Account” and follow the instructions. If you need further help, we've got you! Email us at pro@risewellpro.com, and we'll help you out.